SOTEC Managed Services

You don't have to call us, we'll call you!

Many of our customers require dedicated resources to support their network and critical business applications. These customers need the expertise and skill of technical resources but do not have the time or want to the responsibility of managing technical staff. SOTEC's solution to this problem is our Managed Services offering.

SOTEC Managed Services: A Proactive Approach to Network Support

Your business can't afford to wait for a disaster to happen and then react to it. You need to know that everything possible is being done to make sure you don't go down in the first place. Our program does just that-everything possible. We start by getting to know you and your business. We meet with you regularly-for free-to discuss how your environment is doing and how technology can help your business become more profitable and easier to manage.

And we don't send out an entry-level technician or a salesman. Our most experienced engineers attend every meeting personally. As a Virtual Chief Information Officer (VCIO) for your business, we give you answers in layma's terms-and relate infrastructure to your business objectives.

But we don't stop there. Our 24/7/365 remote network, systems, and application monitoring watches over your network, letting us know about problems before they affect you. Wouldn't you rather hear about your email being down from us (after we've started fixing it) than from your boss-or your customers?

Add to that exclusive access to our after hours help desk, scheduled preventative maintenance, and monthly analysis and capacity planning meetings, and you've got wall-to-wall coverage. Won't it be nice to know someone's there for you before data is at risk?



Goals Our Clients Have Achieved Using SOTEC's Managed Services

  • Achieved revenue growth targets without having to increase IT headcount
  • Improve services to interneal and external customers
  • Reduce IT costs while growing IT services
  • Provide single view for IT issues and reports
  • Improve IT growth forecasting
  • Better Audit Compliance with mandated regulations
  • Visibility into asset inventory
  • Better forecasting of IT usage and growth to meet demand
  • Protect valuable company data
  • Manage IT issues proactively instead of reactively
  • Achieve service level commitments

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Our Partners

Dell Certified Partner - Managed Services

Microsoft Certified Partner


Some of our Solution Benefits:

Access to 24/7 Help Desk

Our 24/7 help desk is staffed by our own skilled engineers 24 hours a day, seven days a week, 365 days a year. You'll never be without support again - even in the middle of the night.

Remote Network Monitoring

Our state-of-the-art remote monitoring system lets us know about problems with your network, systems and applications before they affect you. We even check for failed backups and overdue security patches on your servers. Anything that can be fixed remotely is included in the monthly cost.

Inventory Management

Our automated inventory management tools scan your network and produce a detailed list of your hardware and software, across networks and systems.

Quarterly Preventative Maintenance

Quarterly preventative maintenance is a bare minimum for any network with at least one server. We check every log, suggest operating system updates and security patches to your server and networking equipment.

Monthly Preventative Maintenance

Monthly maintenance is the best method we've found for decreasing downtime and unscheduled visits. Our checklist goes through each network device in detail and makes sure they're up to date and secure. If not, we provide a detailed priorities list for you of critical and pending issues.

Monthly Analysis Service "Virtual CIO"

If you've ever wanted to know what issues may be causing existing or future problems, this service is critical to your business success. Virtual CIO summarizes critical issues based on data collected from your environment as well as provides recommendations on how to resolve issues that could affect performance. Virtual CIO also provides you with direct access to our most senior engineers - certified Microsoft engineers and certified great listeners. Their goal is to make technology work for you - not against you.

On-call Solutions Service

You get all the benefits of our On-call Solutions program - quick response, friendly service, and the best engineers in the business.

No On-site Minimums

We waive the regular 4-hour minimum for all on-site visits.